Why GoDaddy has suspended my website?
GoDaddy is an excellent service to get a domain at a reasonable rate. In addition, to providing domain names, GoDaddy provides hosting services to the users. Account suspension by GoDaddy hosting provider might occur because of the inaccessible websites for the visitors’ end. Non-payment dies is the main reason for the account suspension, well it is the only one. Spam, Malware, resource abuse are also some reasons which occur GoDaddy has suspended website issue for you as well.
Common Reasons for GoDaddy Account Suspension
• Site has hacked
• Website using so many resources
• You have failed for subscription renewal
• Policy or Terms violations
1. Fixing for Hacked Website
To fix the hacked website, all you have to do is to clean the malware infection. Ask your web host to Whitelist your website after removing malware and installing the Plugin. It will scan your website then and there and inform you about the malware that might be there on your website. You have to click on the Auto Clean button. It will take the Plugin 60 seconds to remove all malware traces from the website. Basically, the main reason behind the hacked website is the vulnerabilities present on the website. In most cases, it is an old plugin or theme or weak user credentials.
Before appealing to GoDaddy to grant permission to the website, update the themes and plugins, remove nulled and inactive ones, and fix the weak credentials.
2. Fix the Excessive Resource Usage
There are two reasonable scenarios where you spend server resources because of an uptick in the traffic.
1. A sudden spike in traffic
2. A gradual increase in traffic
Gradual means your website is drawing more and more traffic every month. This is great news and it means that the marketing efforts are working. Your website might suffer a DDoS attack and in such type of attack, hundreds of bots will be sent to the website to devastate the server and slow down the website.
Well if DDoS attacks aren’t the real issue then, you can try to check the server usage report in the GoDaddy dashboard. If the server usage report is so hazy or so difficult to analyze then, you should immediately get connected to the support team and raise a query if you can get some insight into the inner working of your website.
3. Payment Issue Fixing
Payment issues are commonly common and it shouldn’t take you long to rectify them. As earlier said, there might be different types of payment issues like expired cards and insufficient funds. The email GoDaddy will be sent to you to inform you about the payment issue which you are facing. If you cannot find the email, open the web host account and check the notification.
It is recommended to fix the payment issue as when a website is suspended, hosting providers will keep your data for a short while before removing it on a permanent basis. You will need to recover the website before the data is misplaced forever.
In the case of GoDaddy, they keep a backup of your website but if the account was suspended because of a payment issue then, might charge a big amount fee to restore your website.
4. GoDaddy Service Terms Violation
There are most of the users who don’t have read policies as they find it hard to understand. But policies are very important. GoDaddy Policies Violation will result in the website suspension and if you have violated the policies of the web host, then definitely your account will be suspended. The account might have been flagged for spam, or some other policy like copyright violation.
Contact the web host and ask for more information and get a better understanding of the policy and how you can fix it. The use of copyright media, sale of banned drugs, illegal file storage, pornographic content download, and harmful political content are the main reasons for the suspension.
GoDaddy has lots of policies and moving through them is not a simple task, in fact, it is a frustrating experience.
5. Server Saturation
As compared to paid hosting services, free hosting tends to have fewer server resources. Well, in paid services, the users’ ability is to access server resources has boundaries. As a result, if your website has any code that takes excessive server resources, the service provider will notice it as a violation. Also, the website might be suspended while the hosting service researches on it. You should wait unless the investigation is completed or the problem is rectified. Web hosting comes with usage limitations, you should check the plan limitation.
6. Optimize Website and Hosting
A heavy website that takes too much time to load can be overloading the hosting server. In such scenarios, a small boost in website visits might overload the server and force the website to respond slowly.
Hence, it is very important to use best practices to keep the hosting and website optimized.
You can take help from a Web Development Expert as they will suggest some more tools and ideas to make yourself visible everywhere in the market. It can save a lot of headaches and as issues are identified and attempted to avoid suspension website in the mid of campaign to promote a new product.